Outstanding in our Field.

When you are letting out your property, one of the most important things to know is that it is in safe hands.

We know that there are other letting agents out there who promise to be as open and honest as possible with their landlords, but most of the time, you will find out they don’t really care that much at all.

At moo-let, we like to think we are different.

We are fully focused on the priorities and needs of the landlord and we never forget that the property is your most important asset.

We can confidently assure you that your asset will be in professional and caring hands and because we are a small firm, we are able to offer a personal and friendly service, while maintaining a high standard of competence and professionalism.

Take Mr and Mrs Kirk’s experience, for example.

Having let their property in Rosyth for a three year period between 2008 and 2011 following their move to Texas, USA, they had the same tenant for the majority of that time, and fortunately, there were no major problems.

In mid-2010 though, that was all set to change.

Mr Kirk’s first letting agency informed him that they had been bought out by a larger company and that the current directors were retiring. He was assured that the new agency were well established and the maintenance commission etc. would not change.

However, that new, larger company (who we will refrain from naming and shaming) suddenly closed in 2011, leaving hundreds of tenants and landlords across Fife out of pocket. 

Listed below are just some of the experiences that Mr and Mrs Kirk suffered from: 

• Periodic property inspections (which are supposedly carried out every few months) always said the same: ‘property in good order’. However, when Mr Kirk was back in the UK and checked personally, he noted this was NOT the case. 

• When one tenant left, the final property inspection again said 'OK', however Mr Kirk found a number of damaged items, including a broken mirror in one of their built-in wardrobes.

• They were kept completely in the dark as to what was going on with their letting agency's financial difficulties.

• Following the agency’s sudden closure, they lost their deposit, which of course was lost in rent

• They lost at least two months rent, and were subsequently left with no agency and the probable cost and hassle of setting up a new agency agreement. 

Understandably, Mr and Mrs Kirk were left angry, frustrated and sceptical about letting agents in general.

Well, as Mr Kirk explains, that was until we stepped in. 

'By word of mouth, I was informed of a relatively new letting agency setting up in Dalgety Bay area, who were reportedly attempting to `raise the bar’ in terms of client service in the letting market. That agency was moo-let.

'I paid them a visit and discussed my situation. They were aware of the situation that many (unnamed agency’s) customers were facing and waved many of the normal costs of setting up new tenancy agreements etc.

'Since that meeting and signing up with moo-let, I have been very satisfied indeed with the service received and feel my property, my rights as a landlord, and my general financial interests in the letting world are far better looked after.'

So, there you have it. If you join our moo-vement, like Mr and Mrs Kirk did, your property really will be in safe hands. 

Or in safe hooves, in our case!

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