Our focus is on service; on making sure you’re happy, and on doing whatever it takes to find you a place to call home.
If something needs done in your property, we’ll do it. All maintenance is carried out by a single company and all work comes with a moo-let seal of approval.
Because we are so dedicated to offering exceptional service to our landlords and tenants, it's not unusual for us to go above and beyond the call of duty...
Draining Champ
One of our new tenants, Tracey, moved into a property a few weeks ago, then went on holiday a few days later with her 9-year-old twin sons.
While she was away, the removal men plumbed in her washing machine, however when she came home with weeks worth of washing late Friday night, her washing machine wasn’t working!
Not knowing who to turn to, Tracey texted us to tell us the bad news. Now, technically, plumbing is not a service that moo-let provide, however first thing on Saturday morning Michael went to have a look and found that it had been plumbed in wrong.
Easily enough, he sorted it and Tracey could relax. For just a small amount of time and effort, we helped saved her a call out charge for a washing machine engineer.
Love is Blind
Later that day, one of our landlords said he was getting a blind company in to fit blinds, however for whatever reason, the company didn’t turn up.
The couple who live in the property have a small baby, so they really needed some sort of blind up in the baby's room, as well as their own.
The blinds were vertical, not made to measure, and needed cut and fitted to size - yes, each and every single last strip!
We were there until after 8 at night (we have a life, honest), but finally, we fitted the blinds and helped ease some unnecessary stress on moving day.
Moo-ving Day Strife
A couple of weeks back, we had three tenants moving into a property on Broughton Road, in Edinburgh. The only time all three could make it for lease signing and handover was 7pm on a Saturday night.
We had been working most of that day anyway, so it wasn’t a problem. The three young gentlemen left our office very excited; rightly so, as there was a fab pad waiting for them.
Starving and tired, Michael and I decided to go local for food and a well deserved glass of wine. We sat down and were just about to eat, when we got a call. Oh, no... they couldn’t get into their flat!
Michael quickly finished his food, then dashed over to sort it out, while I patiently waited for him to come home!
Just as well we are a couple, otherwise we'd have to have very understanding partners...
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